Terms and Conditions

These Terms and Conditions ("Terms") govern your subscription to the internet services provided by CO.OP NDS ("we", "us", "our"), and your use of our website and online payment facilities. By subscribing to our service, using our client portal, or making a payment through this website, you agree to these Terms.

1. About us

• Registered name: CO.OP NDS
• Principal office: T. Camacho, Balanga, Bataan

2. The service

We provide fixed broadband internet access to residential and business subscribers within our licensed service areas. The speed, inclusions, and monthly rate applicable to you are those stated in your signed application or service agreement.

Advertised speeds are the maximum attainable under normal conditions. Actual speeds vary with distance, equipment, network load, the websites and services you access, and factors outside our network. We do not guarantee uninterrupted or error-free service.

3. Installation and equipment

• Installation is scheduled after your application is approved and applicable fees are paid.
• Modems, routers, ONUs, and other equipment we supply remain our property unless expressly sold to you, and must be returned in working condition on disconnection.
• You are responsible for the safekeeping of installed equipment. Loss or damage caused by negligence, tampering, fire, flood, theft, or electrical surge is chargeable to your account at replacement cost.
• Only our authorized technicians may relocate, modify, or repair the service drop, ONU, or network equipment.

4. Billing

• Service is billed monthly in advance. Your statement of account is issued at the start of each billing cycle and is available in the client portal.
• Partial months at activation or disconnection are prorated based on days of service.
• Payment is due on the due date shown on your statement.
• Rates are exclusive of government taxes where applicable.
• We may adjust rates on at least thirty (30) days' prior notice sent by SMS, email, or through the client portal. Continued use of the service after the effective date constitutes acceptance.

5. Payments

You may pay through our client portal by credit or debit card (Visa, Mastercard), e-wallet (GCash, Maya), online bank transfer, or over the counter at our office and accredited payment partners.

• Card and e-wallet payments are processed by PayMongo Philippines, Inc., a payment institution supervised by the Bangko Sentral ng Pilipinas. We do not receive or store your full card number, expiry, or CVV.
• Payments post to your account once confirmed by the payment processor. Card and e-wallet payments normally post within minutes; bank transfers may take one to two banking days.
• Your card statement will show a charge from CO.OP NDS or from PayMongo on our behalf. If you do not recognize a charge, contact us before filing a dispute with your bank -- see our Dispute Resolution Policy.
• You are responsible for any fees your own bank or e-wallet provider charges.
• Overpayments and credits are handled under our Return and Refund Policy.

6. Late payment, suspension, and reconnection

• Accounts unpaid after the due date may be temporarily suspended following the grace period and advance notice stated in your service agreement.
• Suspension does not stop monthly charges from accruing unless the account is formally disconnected.
• Service is restored after settlement of the outstanding balance and any applicable reconnection fee. Reconnection is normally automatic and takes effect shortly after payment posts.
• If you cannot pay on time, contact us before the due date. We may grant a Promise to Pay arrangement at our discretion.
• Accounts that remain unpaid for an extended period may be permanently disconnected and the equipment retrieved, without prejudice to our right to collect the balance.

7. Acceptable use

You agree not to use the service to:

• violate any Philippine law, including Republic Act No. 10175 (Cybercrime Prevention Act), Republic Act No. 9995, Republic Act No. 9775, or any law on intellectual property, gambling, or fraud;
• send unsolicited bulk messages, distribute malware, or conduct unauthorized scanning or intrusion of any network;
• resell, redistribute, or share the service beyond the premises covered by your subscription without our written consent;
• interfere with the operation of our network or the service of other subscribers.

We may suspend service without prior notice where required by law, by an order of a competent authority, or where continued use poses an immediate threat to the network or to other subscribers.

8. Your account and portal access

You are responsible for keeping your portal credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use.

9. Cancellation and disconnection

• You may request disconnection at any time by written notice to our office, by email, or through the client portal, subject to any lock-in period stated in your service agreement.
• Charges accrue until the effective disconnection date.
• Outstanding balances remain payable, and our equipment must be returned.
• We may terminate the service for material breach of these Terms, for non-payment, or where we can no longer lawfully or technically serve your location, with notice where practicable.

10. Service interruptions

We carry out scheduled maintenance and will give advance notice where practicable. We are not liable for interruptions caused by events beyond our reasonable control, including typhoon, earthquake, flood, fire, power outage, fiber cuts by third parties, acts of government, or upstream carrier failure.

Where an interruption attributable to us persists beyond the period prescribed by applicable National Telecommunications Commission rules, you may request a prorated credit adjustment on your next statement.

11. Limitation of liability

To the extent permitted by law, our liability arising from the service is limited to a prorated credit for the affected period. We are not liable for indirect or consequential loss, including lost profits, lost data, or business interruption. Nothing in these Terms limits any right you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other mandatory law.

12. Privacy

We process personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always published on this page with its effective date. Material changes will be notified through the client portal, SMS, or email at least thirty (30) days in advance.

14. Governing law and venue

These Terms are governed by the laws of the Republic of the Philippines. Disputes not resolved under our Dispute Resolution Policy shall be brought before the proper courts of our principal place of business.

15. Contact

Questions about these Terms may be sent to [email protected] or 099999999. Full contact details are on our Customer Service page.